| What do I need to send? | At least One CLEAR photo and a deposit of just 25% of the painting price, your name, address, telephone number and delivery address – including post code. The Order Form is available from a link at the ordering page. |
| My pet has died and I am not sure if the photo I have is clear enough. | If your pet has sadly passed forward, I am very willing to have a look at your photo to see if it is clear enough to generate a painting from. If you have more than one photo, even if it is a group photo, these help. All photos will be returned to you. |
| If I am not happy with the painting, will I get my deposit back ? | If I feel that I am unable to provide you with a completed portrait from the photograph, I will send the deposit back along with your photos. The deposit does however cover the material cost and is not refundable once the painting is complete. |
| Do you deliver to overseas addresses? | Yes, many orders come from the UK, US and Australia. |
| Can you deliver by a specific date? | Yes, so long as you allow me 5 weeks to complete the painting. Just state the date you require it by. |
| I want to order for Christmas but do not want it delivered yet. | I can hold onto your painting and deliver it to you nearer to Christmas. Indeed it is best to order early and get to the front of the Christmas queue. This also applies to birthdays etc. |
| I want the painting delivered to a different address. | Many of my paintings are delivered to another family member or friend or to a works address to keep it secret from the intended recipient. This is one reason why I am unable to accept credit card payments at this time. |
| I have left it too late to order a painting for Christmas. | I offer personalised Gift Vouchers so the recipient can choose their own favourite photo for a painting after Christmas or the celebration. These Gift Vouchers make very unique and exciting gifts. |
| I have never ordered anything this way before and I would like to speak to you personally. | No problem. Just pick up the phone and dial +1 (905) 827 0894 and I will be happy to speak to you. Or write to the address on the contacts page, or email me on angiei@petsinpastel.org |
| How does the painting arrive? | The painting is sent via UPS or FedEx, insured, and in a special delivery box. All pastels are “sealed” prior to completion to reduce any smudging. Delivery P&P and Insurance is an extra cost. |
| How long does the painting in the mail take to reach me? | I use Expedited Delivery for next working day delivery for Canadian addresses. Overseas deliveries usually take from 4 to 10 days. |
| How long have you been painting? | I have been painting professionally for over seventeen years. |